RETURNS INFORMATION
RETURNS POLICY
Lucy May Lifestyle has a 14-day returns policy: you have 14 days from when your order is delivered to return it to our return centre for a refund or exchange.
Any claim regarding the delivery of Product(s) must be submitted within 14 working days of receipt of the Product(s). Product(s) must be returned in their original condition using the returns documents in the link in your confirmation email.
If you need any further assistance, please email [email protected]
The Product(s) must be returned to: Lucy May Lifestyle PO Box 18091 SOLIHULL B93 3LH
Any parcel returned after 14 days shall be refused and returned to the sender.
The costs and risks pertaining to the return of Product(s) are borne by the sender.
In order for the returns to be accepted, the Product(s) must be returned in its original packing, not worn, and undamaged.
The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
Lucy May Lifestyle cannot be held responsible in the event of loss, theft or damage of the parcel.
Parcels for which the Customer’s identification (surname, first name, address and return code) is not legible shall be refused.
On receipt of the returned Product(s) the customer will receive a confirmation email.
RETURNS ADDRESS: Lucy May Lifestyle PO Box 18091 SOLIHULL B93 3LH
Exchanges:
Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece(s) separately at www.lucymaylifestyle.com
Refunds:
Please allow up to 7 working days for a refund by bank transfer into the account used to purchase the item(s).